Our Spa Policies

How much time do I have to cancel my appointment?
You will have 24 hours to cancel your appointment if you scheduled for yourself or for 2 people. If you are a group of 3 or more we will need to know 48 hours before your appointment.

Is there a deposit to hold my appointment?
Yes, you will be charged 50% of your booked service the day before your appointment and the rest will be due after your appointment.
If you cancel your appointment after your deposit has been charged you will not receive the deposit back. If you're a no show, you will be charged the full amount on the day of your service.


What if I don't show up for my appointment?
If you do not show up for your appointment you will be charged for the full amount of the scheduled service.

What if I am late for my appointment?
If you are late for your appointment we will still provide you with your service for the time that is left so our next guests service will not be delayed and will also be charged for the original time that your appointment was scheduled for.

What if I don't call to cancel my appointment?
This will also be treated as a No-Show, which means you will be charged for the full service of your appointment. A cancelled appointment delays our work and also takes away a chance for somebody else to schedule with us.Many people do not understand, though, that when we make appointments with you, it is not one-way - our staff is waiting to meet you as much as you are with them. There are many times that other people want the same times or appointments as you, and we cannot accommodate them due to our prior commitment (to you).

How do i cancel my appointment?
Easy. Give us a call, if we do not answer please leave us a message and we will take care of you. Our phone number is 417-348-1030

Have a Gift Certificate or Branson Tourism Center Voucher?
We will need your Gift Certificate number or BTC voucher number when you book your appointment. This will be used to hold your appointment and will also act as a credit card. If you must cancel your appointment we will also need a 24 hour notice or your certificate/voucher will be automatically redeemed and you will lose your certificate.


No-shows and or Arriving late
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show". They will be charged for their missed appointment and future service or services may be denied until payment is made in full and/or you prepay for your service if you book any appointments in the future.
Any one who is more than twenty minutes late for their appointment will be treated as a No-Show and charges will apply for the full session booked.
Depending upon how late you arrive , your therapist will then determine if there is enough time remaining to start a treatment and regardless of the length of the treatment actually given, you will be responsible for the "full" session.


What about payment for Spa services?
We accept all major credit cards except American Express. For your convenience, payment is also accepted prior to your treatments, upon request.

What about gratuities?
If services were satisfactory, please feel free to leave gratuity which will be distributed to the Spa staff who served you during your visit.

HEALTH QUESTIONS

What if I am pregnant?
While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. Please notify our Spa Desk Agent if you are pregnant when you make your appointments so that they can offer guidance.

PRIOR TO ARRIVAL

When should I arrive?
For your enhanced comfort and relaxation, we suggest that you arrive 10 minutes before your scheduled treatment. This will allow you to relax in our lounge and fill out the intake forms.

UPON ARRIVAL

What should I wear during my treatment?
Most body treatments are enjoyed without clothing, however, please wear whatever is comfortable for you. During all treatments, the body is fully draped,except for the area being worked on.

What about my comfort?
This is your time and you should delight in the experience to the fullest. Whether it's the room temperature, the amount of massage pressure or the volume of the music, please notify us of any discomforts or preferences. We request that cell phones and pagers be turned off in The Spa.


 




















(417)348-1030
3044 Shepherd of the Hills Expressway, Suite 212, Branson, MO, 65616, United States
© 2017 City Spatique, All Rights Reserved.
Unauthorized duplication is prohibited.
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