Salon Policy

  • Our professional staff is committed to keeping up with continuous education in service product techniques & equipment, hygiene, sanitation & cleanliness.  Please help us by not smoking to maintain a healthy environment.

  • Children are very welcome to our salon, but we ask that they are brought in by appointment only.

  • Our scheduling is designed to allow correct amount of time for each service & customer.  Please help us by arriving on time.  When possible, arrive 10 minutes early & relax with a complimentary drink and snacks.

  • Please give us 24 hours notice of cancellation so that we may schedule others.  There may be a charge for missed appointments.  Deposits may be required.

  • If you feel you would be more comfortable or better served by a different staff member, please let us know.  We have a professional staff & are pleased to have clients work with all staff members.

  • We recommend you schedule your next appointment prior to leaving the salon.

  • Gift certificates are available upon request for any service or dollar amount. No refunds on gift certificates or packages.

  • All prices are subject to change without prior notice. Gratuity is not included in our services.

  • We accept Master Card, Visa for your convenience.

    Timely Arrival

    At Royal Essence Salon, we want your salon experience to be as enjoyable as possible. In order to expedite your service, we ask that our clients arrive on time. We will do our best to ensure that your appointment begins on time and is completed in a timely fashion.

    However, if we are running behind schedule, we will call you in order to prevent you from having to wait.

    The salon cannot guarantee services to clients who arrive later than 15 minutes after their scheduled time. If you call to inform us that you are running late, we will offer a 15-minute grace period. However, the salon reserves the right to refuse service to clients who are more than 15 minutes late to an appointment.

    What if I am Late for My Appointment?

    A 15 minute grace period will be given for appointments. After 15 minutes without a phone call to inform us of your E.T.A., your appointment will need to be rescheduled. If you do not call, and do not arrive for your appointment, it will be considered a “no show” and you will be charged $20, payable on your next visit.
    Royal Essence Salon reserves the right to refuse service to anyone who is a “no show” for more than two appointments.

    Appointment Availability

    If appointments aren’t available during your desired date and time, we will add your name to a cancellation list and in the event of a cancellation, you will be contacted by phone or email.

     member to determine your lash care needs, desired results, length of time for service and pricing. It is also a time fo

    New Client Consultation(Eyelash Extension Service)

    Consultations are FREE and BY APPOINTMENT ONLY. Please call the Royal Essence at (703) 248-9499, or schedule an appointment by email

    ALL NEW CLIENTS must receive a FREE CONSULTATION before scheduling their first Eyelash Extension appointment.

    Consultations are complimentary (FREE) and are designed to improve our overall service and your salon experience.

    The consultation is a 5-10 min conversation with a staffr you to review photos.

    There are NO FRIDAY AND SATURDAY CONSULTATIONS due to the high volume of scheduled clients being serviced on this day.

    Lost or Forgotten items

    Royal Essence Salon is not responsible for items lost or stolen during your appointment with us. We ask that clients keep up with their personal belongings, and in case of left items, we will keep the items for 2 weeks, and if not claimed, the items will be donated to the charity of our choice.

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4767 Lee HighwayArlingtonVA22207United States
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