Spa Etiquette -- Arrival and Consent Forms Before your first appointment, please arrive a few minutes early to complete any forms needed for your visit. It is very important that you provide accurate and complete information for our therapists who will be providing your services.Thereafter, please arrive on time for your scheduled service so that you may fully enjoy the time we have set aside for you. Late arrivals will be accommodated when possible, but total appointment time cannot be extended, which results in a shortened service time.
Feel free to arrive early to relax, enjoy a beverage and browse our boutique. There are many unique gift items, some with limited availability, that may be perfect for someone special.
Our spa is designed for the enjoyment of adult guests seeking a quiet, peaceful escape from the stresses of everyday life. Therefore, please do not bring children with you and kindly refrain from loud conversation. If you need to use your cell phone, please step outside or do so very quietly. Please turn your ringer off while in the spa.
Appointments and Gift Cards We understand that appointment cancellations are sometimes necessary. When this occurs, we request at least 24 hours notice. All scheduled appointments require a credit card upon reservation to hold that time. Failure to provide 24 hours notice before a cancellation will result in a fee up to the regular price of the scheduled service.
On rare occasions, it may be necessary for us to cancel your appointment if there is a circumstance with a staff member's availability. If this should happen within 24 hours of your confirmed appointment, we will do our best to reschedule you in a timely manner and will offer you up to half off your next service if completed within 30 days of the original appointment date.
Gift cards purchased at regular price are valid for any spa service on our menu and for any item in the SpaStore, and expire two years from original date of purchase. Any credit remaining from the use of a gift card will remain on the card. No cash will be refunded.
Promotional gift cards, certificates or those included in a special offer may be for specific services or products, and/or valid for a limited time. Cards are not redeemable for cash, credit or purchase of other gift cards, and may not be used for gratuity. No change or credit will be offered if entire promotional gift card is not used at once.
Donations of services or products may have specific exclusions, expirations and limitations as noted on the donation. These cannot be altered.
Spa Services, Fees & Tips For facial services, please arrive without makeup if possible. This will allow our skincare experts to analyze your skin in its natural condition. Otherwise, facial cleansing will be included as part of your service.
For massages and body treatments, you will be asked to remove clothing to your level of comfort and lie under a blanket before your therapist enters the room. Our therapists are trained professionals and will strive to make you feel comfortable, always keeping you draped appropriately and respecting your modesty. We offer disposable shorts and bras for those who wish to use them, or you may leave on your own undergarments if you prefer.
Fees are based on the type of service and the level of the therapist's training. We offer several promotions throughout the year, and we ask that you present any certificates, special offers or gift cards to the receptionist upon arrival.
Tips or gratuities are greatly appreciated by our hardworking staff members. In general, 15%-20% of the regular fee for a service is considered a generous gratuity. Any amount you care to offer is welcome and reflects your appreciation for their service to you. Gratuities may be given directly to the service provider in the form of cash or check.