Spa Etiquette

Appointment Arrival Time
Please arrive 15 minutes before your appointment. This permits time to complete the consultation form regarding your expectations.Please understand that late arrivals will not be given an extension of scheduled appointments as  to accommodate for the next scheduled appointment.
Appropriate Tipping
(According to  Trip Savvy)
It's appropriate to tip 15-20%.  So when you have a $100 massage, tip $15 if the service was average, and 20% or more if the therapist provided outstanding service.

You may only use one groupon per every 6 months.If your groupon is expired you may use the amount paid towards a full service price treatment. If you do not show or cancel within the 24 hour notice your voucher will be redeemed. Gratuities are appreciated.

What Should I Wear to the Spa?
 At Total Transformations Spa, we pride ourselves on being non-pretentious. Your comfort is our priority! We recommend wearing loose fitting, comfortable clothes or just wearing what you feel the most relaxed in. You will be asked to remove all jewelry, therefore we strongly recommend leaving all jewelry at home.


Medical & Health Conditions
To better serve you, please let your therapist know if you have any of the following: pregnancy {must be in your 2nd Trimester and have a doctors excuse please}, muscle or joint injuries, heart condition, high/low blood pressure, diabetes, fever, contagious skin condition or any other medical issue.

Also inform your therapist if you are using Retin-A, Accutane, or any photosensitizing or keratolytic medications, or have recently had laser or plastic surgery. Any of the above scenarios may affect our ability to treat you.


Cell Phone Etiquette
To ensure a serene and relaxing experience for all of our guests, we kindly ask that you turn off your cell phone upon arrival at the spa and refrain from taking phone calls while in the spa.  Turning your ringer off and texting during pedicure services is allowed.


Age Restrictions
We welcome young adults 14 years and older to experience Total Transformations Spa. For the comfort of our other guests we do ask the following:
Guests 14 -17 years of age must get approval from a Total Transformations manager to receive body work, facials, wraps, scrubs or hair removal services. In addition, a parent or guardian must accompany them to the spa, and both parties will be required to sign a written consent.
Guests 14 -17 years of age must have a parent in the room to receive body work, facials, wraps, scrubs or hair removal services.
As with all of our guests, we ask that all conversation be kept to hushed tones to allow for ultimate relaxation for other clients receiving services. We reserve the right to terminate services at any point if we feel that any guest is not able to conduct themselves properly, or if they are affecting others services.
No infants or children allowed during any service.


When you are at the spa, please be respectful of others. We want all of our guests to have a relaxing and memorable experience.

~~Communicating with Your Therapist or Esthetician
At Total Transformations Day Spa we specialize in customized treatments that are based on each individual client needs. All aspects of our services can be customized, so please let your therapist know if you feel any discomfort or would like special attention on a particular area. Also, feel free to ask questions. The best experience always comes from honest, open communication with your therapist.


I’ve Never Had a Massage, Facial, or Waxing Treatment Before!
 No worries. Our expert staff will walk you through the treatment, explaining what you’ll be experiencing every step of the way from beginning to end.


Can I Go to the Restroom During A Treatment?
 Absolutely. Your therapist will ask you prior to your treatment if you would like to use the restroom. If at any time during the treatment you need to use the restroom again, just ask.


Should I Eat/Drink Before Coming to the Spa?
 We suggest eating a light meal prior to a massage or coming on an empty stomach. It is best to avoid drinking alcohol or limiting the amount of alcohol you consume prior to massage. Eating and drinking is perfectly fine prior to skin care and nail care appointments.


Do I Have to Get Completely Undressed for a Massage or Facial?
 This is completely up to you. Most people choose to undress completely, and some choose to leave on their underwear. Prior to your massage or facial, your therapist will exit the room for you to get completely comfortable. During a massage treatment, we use a draping technique in which the therapist will use the sheet to cover the entire body except for the body part being worked on. During your facial, you’ll be wearing a wrap under the sheet that allows your neck, arms and décolleté to be exposed for treatments. We do ask that any guests under the age of 17 wear a bathing suit or under garments while receiving services.


What Body Parts Are Treated During a Traditional Massage?
 At Total Transformations Spa, we massage the back, neck, head, hands, feet, legs, arms, décolleté and gluteal muscles. If you would like to skip any of these areas, just tell your therapist. Or if you’d like special focus on one of these areas, let us know that as well. This is your time and experience, and we pride ourselves on delivering customized treatments that fit your specific need(s).


Will I Be Sore After a Massage?
 Since massage therapy is releasing lactic acid from the muscles, it can sometimes leave you sore. This is only temporary though and is due to the lactic acid — which is crystallized in the muscle — being worked out. This is why it is so important to drink plenty of water following a massage. You need to help hydrate the tissue and flush the toxins being released.


Is It Safe to Get A Massage After a Workout?
 Yes, this is a great time to get a massage! The massage will help flush out lactic acid from the muscles and help relax the body.


Is It Safe to Get a Massage Right After an Injury?
 No. We recommend waiting at least 48 hours after an acute injury due to possible swelling in the area. When you have swollen tissue it can be counterproductive to massage. You should ice any swollen areas and see a doctor if the swelling persists.


What Should I Avoid Before & After Hair Removal?
 For 24 hours post-hair removal, we recommend avoiding contact with salt water, pools or jacuzzis. We also recommend avoiding sweating or physical exertion — including contact sports — 24 hours prior to hair removal services.


I’m Taking Medication for My Skin. Can I Still Get A Treatment?
 We will not perform peels, microdermabrasion or hair removal services on pregnant women or on guests who are using Retin A, Accutane, Avage, Tazorac, Differin or any other medications that increase skin exfoliation or compromise the skin.  Peels, microdermabrasion or hair removal cannot be performed on people who have recently had laser treatments, plastic surgery or a sunburn.


How Long Should My Hair Be for Waxing or Sugaring?
 For optimal results and a more comfortable experience, hair should be between 1/4″ and 1/2″ in length. If hair is longer, please trim to 1/4″ prior to your appointment. We will not wax our guests who are sunburned, using Retin A (currently or in the past 3 months), Accutane (currently or in the past 6 months) Differin or any other medications designed to increase skin exfoliation. After hair removal, we recommend avoiding sun exposure and excessive sweating to lessen the chances of bacterial infection.







Amy Thoma
Cosmetologist, Massage Therapist, Owner
Amy is a South Carolina Native

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300 N. Cedar St. B-1SummervilleSC29483United States
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