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(806)376-3157   
Amarillo, TX   

FAQs

What is a Studio Spa? 
It is a Spa that specializes in a few distinct treatments.  In the case of the Phoenix and the Butterfly Day Spa, we offer skin care and life coaching exclusively. 

Who Goes to a Studio Spa?
With an increased interest in health and wellness a wide variety of people from every walk of life get spa services.  Both men and women, youth and the elderly come through our doors. 

What if I'm not sure what kind of facial to book?
If you are unsure about what kind of facial you would like.  Please feel free to book a free 15 minute consultation with our skincare technician. You may also schedule an appointment for one of our basic facials and then change your facial once you are in the treatment room.

Do I have to take my make-up off before I get there?
You may arrive for you facial with your make-up on. The technician will remove it in the treatment room.

When should I arrive?
Please arrive for your service 15 minutes prior to your appointment time.

 

What if I'm not sure what I want done?

We are happy to assist you in your decision making process.  You may schedule a free 15 min consultation to discuss what you want to achieve and plan a course of action.


Do you offer group rates for bridal parties or corporate events?
Yes we do.  We even partner with massage therapists in the area for added services.  Please contact us and we will be glad to work with you and discuss rates, incentives and events.

What Types of payment do you accept?

The Phoenix and the Butterfly Day Spa accepts all major credit cards including: MasterCard, Visa, Discover, and American Express. We also accept Spaweek gift cards. We apologize that we cannot accept personal checks.

What is different about the Phoenix and the Butterfly Day Spa?

The Phoenix and the Butterfly Day Spa, specializes in services for those clients who actively serve or have served their community. While we are open to the public it is our pleasure to give back to those who selflessly take care of others.   Our technician is a Socio-Aesthetician.  She is concerned with the health and wellbeing of her clients and uses esthetics to improve the life of her clients.  The Phoenix and the Butterfly offers services to enhance the lives of those in the community who might otherwise be underserved.  Our spa treatments use organic, wildcrafted and USA manufactured products.  Extra time is alloted for each service to allow our technician to fully recover and our technician is limited to a certain number of treatments per day so the technician can give you her full energy and attention.  Your tech will be rested and energized to give you the best spa treatments possible. 

Do you offer an rewards program for regular clients?
The Phoenix and the Butterfly Day Spa offers a loyalty program to it's clients and also a VIP discount program that offers special discounts and rewards to all of our clients.  Sign up for our newsletter or ask your technician for details. 

WHAT SHOULD I WEAR?
You can wear what ever you like.  However, if you are spray tanning, loose fitting dark colored washable clothing is recommended.  We offer a spa gown and the privacy to change in private prior to your treatment.  It's best to remove your jewelry before a treatment or leave it at home.

DO I HAVE TO TALK DURING MY TREATMENT?
It is up to you. If you have questions or would like to talk, certainly do so. The staff takes their cues from you. If you're quiet, she will be quiet as well.

CAN I BUY THE PRODUCTS USED DURING MY TREATMENT?
Yes, you can.  Although your therapist may recommend products that enable you to continue your spa experience at home, you are definitely not obligated to buy them and should not feel pressured.


HOW LONG CAN I STAY?
When your treatment has just ended and the therapist extends an invitation to "take your time getting up" while they leave the room, just how long is it acceptable for one to continue lying there reflecting on the experience? In most instances, the treatment room will be needed in the next 15 minutes or so for the next guest. It is certainly appropriate to take your time while dressing, such as five to 10 minutes.

WHAT IS CONSIDERED PROPER SPA ETIQUETTE REGARDING TIPPING / GRATUITIES?
 it is discretionary and is appreciated by spa service providers as recognition for a job well done.

When should I arrive?

Please arrive for your service 15 minutes prior to your appointment time.

Do you offer group rates for bridal parties or corporate events?


Yes we do.  We even partner with massage therapists in the area for added services.  Please contact us and we will be glad to work with you and discuss rates, incentives and events.

What Types of payment do you accept?

The Pheonix and the Butterfly Day Spa accepts all major credit cards including: MasterCard, Visa, Discover, and American Express. We also accept Spaweek gift cards and personal checks.



FAKEBAKE Spray Tanning

Before Your FakeBake Spray Tan:
Your Skin should be free from self tan, perfume, deodorant or oils as these tend to interfere with spray tanning. 
The evening or morning before your treatment, exfoliate your entire body.  Make sure you pay special attention to the dryer areas of your body such as hands, elbows, knees and feet. 
•Do not wax or shave at least 24 hours prior to your spray tan.
•Wear dark, loose fitting clothing with dark colored underwear. The Bronzer used as a guide might discolor items. 
•We recommend you have a patch test prior to every tan.

After Your Tan:
Do not shower or bathe for a minimum of 6 hours after your treatment
•Do not participate in any activity which may cause perspiration for at least 12 hours after the treatment.  Perspiration could result in streaking and temporary discoloration. 
•The Bronzer guide can be left on overnight although it could get on your linens. 
When drying off pat dry instead of rub. 
Take care of your tan with FAKE BAKE after products to insure the longevity of your tan. 

How long will my Fake Bake last?
It only needs to be applied once or twice a week and we have noticed when people keep a regular schedule the tan seems to last  longer.  If you want a deeper tan we just apply more product. 


Will my tan wash off?
No, it will not wash off.  Fake Bake uses Dihydroxy (DHA) to create your tan. The tan simply fades away like a real sun tan.

Can Fake Bake be combined with a sun tan or bed tan?
Yes, you can.  Combining Fake Bake with sun exposure or tanning will accelerate the  process.  However, Fake Bake is not made with an SPF, so remember to use your sun block to prevent burns and long-term skin damage.


Is Fake Bake Safe?
Tanning with a dihydroxy formulation (DHA) is much safer than sun exposure. The organically based Fake Bake product contains no harmful ingredients. For many years, DHA has been an FDA approved substance for sunless tanning.

Will it stain my clothes?
No, it is an organic pigment and washes out.  However, we still recommend that you cover car seats if wearing shorts and use loose fitting washable clothes. 
 

 

Waxing

I would like to get Waxed.  How long does my hair have to be?
We recommend 1-2 weeks of growth (or 1/4?). This rule can vary depending on you hair growth and the specific area being waxed.   We do offer pre-trimming for your comfort for an additional charge. 

I want to get waxed but I use Retin A, Renova, or Accutane?

We cannot provide waxing services to any clients using these medications because it could damage your skin due to the way these medications change the skin. It is the responsibly of the client to disclose that information prior to the service. We can provide tweezing services. Please inquire about details when scheduling appointments.

What kind of wax do you use?
We use hot wax for all of our waxing services.  Both hard and soft waxes are used depending on the area.

What can I expect after I get waxing done?
Depending on the sensitivity of your skin you will experience some redness and soreness. *If you have had problems with waxing in the past please inform you technician prior to the service. 

What if the area I want waxed is listed on your menu?
Please schedule a free consultation or discuss your needs with our waxing technician.  

 

Before your waxing

Make sure your hair is 1/4 to 1/2 inches long
Make sure you don't bathe right before your waxing
Make sure the area is clean
Get on a regular waxing schedule of every 4 weeks.  This will be beneficial and make it less painful. 
DO NOT SHAVE IN BETWEEN WAXING TREATMENTS.
Call for a consultation to make sure there are no medical contraindications for you. 


What results should I expect after my waxing ?


 Well, no hair on the skin where you were waxed and you may experience temporary redness and irritation for a day or two  You might be itchy as the hair grows out.  Post-waxing care will help alleviate many of these side effects. 

I want to get waxed for a special occasion!

***Special occasion waxing tip.  We recommend a practice waxing a month before the big day so we know how your skin will react.  You can imagine having a Brazilian or other waxing for a special day and experience swelling or redness or soreness. It is best to find this out and then schedule a few days before the big day. 


Will I get ingrown hairs?


You sure could.  Waxing removes the hair, root and all.  You skin does harden and thicken over the area.  That is why light exfoliation is important.  You can exfoliate every couple of days with a gentle product to make sure the follicles stay open. 
 

RECOMMENDED AFTER WAX CARE:

  • Avoid the sun for 12 hours following any waxing treatment.
  •  Avoid  hot baths for 24 hours following any body waxing. 
  • Avoid  abrasive scrubs for 24 hours following a waxing
  • Exfoliate ever two days with a gentle scrub. 
  • If irritation should occur, you may use an antibiotic ointment such as Neosporin.

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The Phoenix and the Butterfly Day Spa
(806)376-3157
5700 Enterprise Circle Suite 113 Amarillo, TX
79109, United States
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