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A 24-hour cancellation notice is required to help us re-schedule your appointment, subject to space availability. Any cancellation with less than 24 hours’ notice will incur a 100% cancellation fee. Full charges will be imposed for a “no-show” and for vouchers with less than 24 hour cancellation notice.
To ensure that guests can enjoy their spa services, we respectfully request that all visitors keep noise to a minimum and cellular phones and electronic devices are discouraged.
Disposable undergarments are available on request.
Advanced booking prior to your arrival is recommended to secure your preferred date and time of treatment. A credit card number is required at the time of booking for a confirmed appointment.
Please check in at the spa reception at least 5 minutes prior to your scheduled treatment to avoid reduced treatment times. A late arrival will result in a shortened treatment to accommodate other guests fairly.
Guests who have high blood pressure, heart conditions, are pregnant or have any other medical complications are advised to consult their doctors before signing up for any spa services. Kindly inform your spa therapist of any existing medical conditions.
Smoking And Alcohol
Smoking and the consumption of alcohol within the Spa are prohibited. It is also advisable to avoid the consumption of alcohol or heavy meals prior to, or after any Spa treatment.
We recommend that no jewelry be worn at the Spa. The management and staff accept no responsibility for the loss of money or valuables of any kind brought into the Spa premises.
Gift cards for our spa treatments are available. For more details, please contact our spa.
Treatment packages and spa memberships are non-refundable, non-transferable and non-exchangeable.
We accept cash and most major credit cards with the exception of Amex. Prices are subject to change without prior notice.
The spa treatments, services and/or facilities received or utilized at gohspa are intended for general purposes only and are not intended to be a substitute for professional medical treatment for any condition, medical or otherwise, that Guests may have. Guests will fully indemnify and hold harmless gohspa its holding company(ies), affiliates, subsidiaries, representatives, agents, staff and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees (on an indemnity basis), arising out of or in connection with the spa treatments, services and/or facilities.