New clients:Please read below the updated policies before booking any appointments
All appointments require a 20% non refundable deposit. To book call or text 615-512-9756.
CANCELLATION + NO SHOW: As a courtesy, appointment reminders are sent out 72 and 24 hours either by text, email or both. If an appointment is cancelled/ rescheduled within 24 hours of your appointment, you will forfeit your deposit or if you are an established client you will be charged 20% of your service as a cancellation fee. This must be paid before you are back on the schedule again.
If you do not show to your scheduled appointment, you will forfeit your deposit and will not be allowed to schedule again unless you pay in full the service you missed in advanced prior to getting back on the schedule.
This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best pampering experience in town.
AFTER HOURS APPOINTMENTS: Certain circumstances and seasons may leave you in a panic to squeeze in a last minute appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional $50 fee. Please contact us directly to schedule and after hours appointment.
For eyelash extensions clients. Please aim to arrive 5 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
CHANGING YOUR APPOINTMENT: A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without penalty.
SICKNESS OR FAMILY EMERGENCY: If you or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointment sick. If it is assumed you are currently sick, your appointment may be cut short or for when you are healthy once again. A one time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect.
We do not do any refunds on services. You are paying for artist time, products and other expenses used to provide you with a service. No refunds will be given for any reason on services or products.
If you are unhappy with a service, you may contact us within 24-48 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns.
Thank you for choosing Nathaly Tanner Lash & Brows for your lash, skin and brow needs. We look forward to a long lasting relationship with you.
By texting or calling 615-512-9756 and booking an appointment. Indicates
that I have read, understand and agree to the appointment policy above.
A copy of this policy will be emailed with your appointment reminder/confirmation.
|We gladly accept the following credit cards:|
New & current clients.
To book an appointment please call or text me at 615-512-9756 with the desired service.
To view a list of services and prices please go to the services tab on this website. I do require a 20% non refundable booking deposit that will be applied to your service total. I am currently booking a few weeks out but occasionally do have last minute openings. You can text me to get on my wait list as well.
For questions and bookings
call or text Nathaly at 615-512-9756 with your full name, dates in mind and service you are requesting.
I look forward to pamper you soon!