norwegian spa

610-515-9832

445 & 510 South Delaware Drive
Easton, PA 18042
United States

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Services Policy

Please Read We Have Strict Polices in place, Not to punish you but to ensure that we provide the best service we can for each client and respect for our staff.

** when making an appointment online , include a note, space provided, Any gift certificate # and any info. Please note with most all vouchers or gift certificates you have a tax and gratuity fee included in the given price , unless otherwise stated. The gratuity is @ 18% appropriately based on the regular Price of that se

Coupon or Gift Certificate expire after 1 year but were are lenient to a point.

Appointments
All services are provided by appointment only.

Cancellations
Please provide 12-24 hour cancellation notice. Last minute cancellations will fall under our late/no show specifications. We are lenient we just get upset with repeat offenders, ;)
We have Staff that have fixed appointments and a client waiting list a mile long with Clients that need and want to get in here, so it is NOT acceptable to not call ahead of time also we may fill your slot. In case you don't understand : I still Prepared for you, have to pay someone that was here to perform your service,
Whether you show up or not it is very disrespectful. This is not always in force of course, but it is a policy .

Late/No Show
We do not have a special dept. to call for reminders we expect you to keep your own calender for appointments.
Please be on time. If you are more than 15-20 minutes late without a call you can be canceled.
This SPA is not run like a doctors office, I do not want my next client who follows a schedule or may have other appointments to have to wait because of someone being late. that said, we are lenient because we have a half hour between each client.

Gift Certificates
Gift certificates must be presented at time of service with some form of identification. There are no refunds for gift certificates. Understand that it is up to the discretion of the owner to refund the 'purchaser of the certificate. Gifts certificates or any voucher from spa must be used within one year . You must call the spa if you'd like to re-gift any certificates. Gift certificates can not be used on specials .

Gratuity
On most services gratuity is already included in the price . We charge an 18% . You are welcome to leave more.

Servicing
We understand you may have a favorite spa associate and we will always guarantee great service at every appointment but it is up to the discretion of the owner to decide which associate will be at your service based on who is available.

* We reserve the right to deny future service to any individual who does not comply with the policies at our own discretion.

We gladly accept the following credit cards:

Would you like to schedule a service with us? Everything is done by appointment. Do you have any questions about our services and products call 610-515-9832 if you can't get through you can call manager directly at 484-542-9783 Pilar or 484-542-3467 Norway. Please don’t hesitate to call or email us [email protected], our contact information is included below. As we are an old world spa our preference is the phone, you will get a much faster response than email. When leaving a message please leave us your full name and a callback number.

*Please note Saturdays and Sundays are for everyone, but Members have priority. But if there is availability we certainly will take you.

norwegian spa

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